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Aetna/Coventry Medicare Producer News for 2019

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By Andrea Hektner

Medicare Producer News

Are you ready for the 2019 Annual Election Period? If not, Aetna is here to help you prepare for the 2019 plan year. They just released their latest newsletter, which covers supply ordering, compliance, and hierarchy changes. Plus, they’ve released the dates for their upcoming webinar that will cover all the reasons why you should be selling their prescription drug plans this AEP! Don’t delay, register today!

FREE webinar: Learn why you should sell 2019 Aetna Prescription Drug Plans

In 2019, we’ll offer three prescription drug plans (PDPs) in all 50 states and Washington, D.C. And all of our PDPs are fully commissionable and referable. We anticipate being below the LIS benchmark in every state except for Florida in 2019 — so low-income members can feel right at home in our Aetna Medicare Rx Saver (PDP). Attend a webinar to learn more.

Click a date/time to register.  

Pre-order enrollment kits for 2019 MA/MAPD, PDP plans

If you’re “ready to sell” for 2019, you can pre-order an initial amount of enrollment kits for 2019 Aetna and Aetna Coventry Medicare plans (MA/MAPD, PDP) for the early weeks of the Annual Election Period (AEP). Follow these instructions to pre-order enrollment kits through Producer World.

 Pre-order 2019 AEP marketing materials

September 17: If you’re “ready to sell” for 2019, you can begin previewing and ordering print/ship and print/mail marketing materials for 2019 AEP on Studio. Please note that these orders will be held until October 1.

October 1: All pre-ordered materials will be shipped or mailed. On this date, you can also begin downloading materials free of charge.

Compliance Connection: Guidelines for assisting your clients prior to 10/1

As you know, the Annual Election Period (AEP) runs from October 15 to December 7. The first day you can begin marketing 2019 plans is October 1. You can market 2018 and 2019 products starting on October 1, provided marketing materials clearly indicate what plan year is being discussed. Before October 1, you’re prohibited from providing marketing materials to, or discussing 2019 plans or plan changes with, your existing clients or with prospects. Prohibited activities include, but are not limited to… Read more.

Ready for AEP? Don’t forget to complete Aetna producer certification and attend 2019 market-specific training (online or in person) 

Attend an upcoming 2019 market-specific product training to learn details about MA/MAPD products coming to your market this AEP. You can view all training and register online at AetnaMedicareAgentTraining.com. Also, if you still need to complete your other ready-to-sell requirements, including annual certification, don’t delay!

Submitting hierarchy changes from October 1 to December 31

As a reminder, there is a moratorium on hierarchy changes from October 1 to December 31. This rule is in place so we can prioritize processing new contract requests submitted during AEP. This policy is on page 51 of the Aetna Medicare Producer Guide. If you need to make a hierarchy change, please make sure you submit your request through no more forms by September 30.

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Questions?

We’re here to help! If you have any questions, just contact your local Aetna Medicare broker manager. Or you can contact the Aetna Medicare Broker Services Department at 1-866-714-9301 or brokersupport@aetna.com. Normal business hours are 8 a.m. to 8 p.m. ET from Monday – Friday.

You may also reach out to Empower Brokerage for assistance at (888) 539-1633.

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